Without going into tedious detail, it took 6 tries over a period of 2 months to get my account set up with whoever it is that runs the pay-by-mobile-phone-to-park system. It was hell and agony that only dealing with (a) muddy recordings and (2) mumbling morons can provide. But we get ‘er done.
However, the parking meter still indicates EXPIRED. So I call back, wait the 12 minutes for a cretin, and ask why. He tells me it won’t change. I ask what happens when the cop waddles by, sees the flashing EXPIRED and writes me a ticket. He says it won’t happen — cops are aware of the pay-by-phone system and have a procedure to follow to verify.
This isn’t good. What happens when the dumbfuck cop doesn’t bother to follow through? What do I do with the ticket he writes?
Won’t happen, they tell me and I know I yam ge-screwed.
A few minutes before my purchased time is set to expire, I get a text message warning me, and asking me if I’d like to add time. Yes, I text back. Add 30 minutes. Return text: “parking failed as text in wrong format. Send LOCATION DURATION, e.g., 7002 10.” I text back 82530 30. Text back:” Sorry location not found.” Doh!
There’s a little more but it’s moot: when I get back to planet vehicle there’s a parking ticket that was written 20 minutes after I parked, or, 70 minutes before my time was up.
I call back and raise holy fucking hell, even getting the nimrod I spoke to about this the first time. I demand to know what happens, who calls the cops, who pays the fine, whose house I have to firebomb. I get all Jersey on him to see if I can make him pis his pants or at least cry, but the best I get is groveling. I manage to get him to tell me the name and number of somebody in his office I can scream at tomorrow, something I’ll start promptly at 9 AM and continue all day.
Why is this so difficult and ineffective? These asshats can’t even tell me in straightforward terms what the procedure is when situations like this arise, as they must all the time. Who do they call or write to? Where’s my documentation of payment and receipt? Somebody fucked up — them or the cops — and I’m on the hook for the penalty.
Anybody have any stories to share about this kind of experience? Anything I should know or do? I have 3 days to appeal.